An introduction to the Hospice Survey

Frequently Asked Questions (FAQs):

At Birdsong we believe that staff and volunteer surveys are a powerful way for an organisation to keep in touch with what their people are thinking and feeling. Whether you want to uncover the cause of low morale or increase staff engagement, or simply take a ‘temperature check’ across your teams, a Birdsong staff survey will give you the information you need to inform decision making and planning.

Our recent review (conducted in October 2019) found that the Birdsong Hospice Survey is valued more highly than ever within the hospice sector.

The review, carried out in collaboration with Hospice UK’s Strategic HR and Workforce Leads (SHaWL) network, found that participating hospices judge the Birdsong Survey as cost-effective, clear and easy to use. Hospices also highly rate the ability to compare survey results against other hospices taking part.

Birdsong is an established and trusted provider of staff surveys. Each year we run surveys for over 60 different charities – large and small – helping them to improve their staff satisfaction and engagement. Our clients appreciate the personal service, quick turnarounds and clear reporting that Birdsong provides. They also value the complete anonymity we assure their survey respondents, as well as the key insight they get from comparing their results with our benchmark data.

Birdsong works with charities of all sizes to help improve staff satisfaction and retention. We can help you find out where your charity is doing well – and where it could be doing better. In addition to our annual Hospice Survey we can also provide bespoke solutions.

You can find out more about the Birdsong core team here.

The Hospice Survey is a set of carefully crafted questions designed to gather the honest opinions of your organisation’s people.

There is a questionnaire of 44 questions designed for paid staff, and also a slightly shorter version (of 32 questions) structured specifically for volunteers. You can choose if you would like Paid staff only, Volunteers only or a combination of both to take the survey. If you choose both groups, there are enough comparable questions to allow a meaningful staff vs volunteer comparison. The set of standard questions all use a best-practice Likert opinion scale for respondents to click and record their responses.

In addition to the 44 opinion questions, you can also add open questions to the survey for a small additional cost, so that respondents can enter narrative responses. Open questions can be useful because they allow for more detailed information from respondents, or for you to raise specific topics that are important to your hospice. You cannot change the wording of the opinion questions in the survey – to facilitate the benchmarking – but you can choose the wording of your open questions.

Once everything is arranged, the survey questionnaire is completed via a web-based survey link, which you pass on to your people. Hard copy questionnaires can be provided for individuals who do not have access to the internet. A three-week period is an ideal length of time for the survey, but you may wish to give your people a longer period to complete it.

As standard, all hospices receive an Overall Results report comparing their survey results with the All Hospices benchmark. The All Hospices benchmark each year is derived from the combined responses of all the hospices taking part in the main spring/summer period of the survey.

As well as an Overall Results report with the benchmark comparison, you can further analyse your results by choosing from other comparison reports such as Staff vs Volunteers, Managers vs Non-managers, Clinical areas vs Non-clinical areas, Length of service, Location, Departments. In addition, you can specify custom sub-analyses unique to your hospice. This could be, for example, to analyse the responses from different job types.
We can also produce an additional in-depth ‘Findings report’ that further analyses and interprets your data if you require this, at an extra cost. This is an executive summary report highlighting key variances, trends, strengths and areas for further investigation.

Birdsong offers hospices lower reporting prices for this survey than we do for our other charities. Click here to see FAQs about how pricing works. Click here for more information on survey timescales.

Yes, you can open a trial version of the hospice survey by clicking here.

As standard, all hospices receive an Overall Results report comparing their survey results with the All Hospices benchmark.

The All Hospices benchmark is derived from the combined responses of all the hospices taking part in this summer’s survey.

We use the summarised data from multiple organisations to produce benchmark data. It is not possible to identify the responses from particular organisations or individual participants in any of our benchmarks.

We also have a ‘Top Performers’ benchmark which provides an additional comparison for hospices wanting to challenge themselves a little more. It is based on the survey results of the Top 40 performing Birdsong staff surveys of the last three years. If this is of interest to your hospice, a separate Top Performers report can be selected during the survey registration process or as a follow-on extra, after receiving the main results reports.

If you would like us to add your name to our contact list so you can hear important updates about the Hospice Survey please

If you have any further questions about your Hospice Survey, please do make contact with us via or by calling 01858 525258.

To return to the Hospice Survey page, where you can find other FAQs and register your hospice for the Hospice Survey, please click here.

Contact Birdsong on 01858 525258 /


Click here to see Birdsong’s data policies.